IT Channel FAQs:


  • Vendor certification

    Vendor certification offers many benefits, such as higher margins and access to technical support services. It also gives your clients the confidence that you can support the products you're selling. In this FAQ Guide, expert MJ Shoer, president and virtual CTO of Jenaly Technology Group in Portsmouth, N.H., answers the most frequently asked questions from value-added resellers (VARs) and security consultants about vendor certification. MJ's answers to all of these common questions are also available as a downloadable MP3 file.

    Go to All-in-One Guide: Vendor certification

  • Lead management

    Lead management -- the process of following up on sales leads and seeing them through to signed contracts -- is vital because new clients are the lifeblood of any channel business. But how do you get from leads to new business? In this Lead Management FAQ Guide, expert Jay Uribe answers questions about what lead management is, best practices for lead management and lead management trends. Check out Jay's answers to these common lead management questions here or download them as an MP3 file and take them with you to your clients' sites.

    Go to All-in-One Guide: Lead management

  • Choosing the best vendor partner programs

    Vendor partner programs are sprouting up all the time, and while some promise to make your channel business soar to new heights through solid margins and reasonable inventory requirements, others will divert you from your core business or fail to deliver the promised financial rewards. Drawing on the experience she's gathered from 18 years in the channel, Angela Vines answers the top questions that service providers like you are asking about choosing the best vendor partner programs. Read her answers below or download her entire interview as an MP3 podcast.

    Go to All-in-One Guide: Choosing the best vendor partner programs

  • Managed services

    In this FAQ guide Erick Simpson, managed services expert, vice president and CIO of Intelligent Enterprise and MSP University, examines what should be included in a managed services agreement, popular pricing models for managed services providers, how to market managed services and more. In the supplemental podcast, Erick discusses why service providers are shifting their models to include managed services and how to profit from the delivery of these services.

    Go to All-in-One Guide: Managed services

  • Top VAR business concerns

    In this FAQ guide Paul Myerson, senior channel analyst at Enterprise Strategy Group, examines the top VAR business concerns that a solution provider or reseller might encounter, including staying up to date with the latest technologies, winning new business, finding new customers, finding and retaining employees, and considering managed services as a line of business. In the supplemental podcast, Paul expands on the top VAR business concerns faced with managed services.

    Go to All-in-One Guide: Top VAR business concerns