An IT service-level agreement (SLA) could make the difference between your success and failure as a managed service provider (MSP). Verbal agreements or handshake deals can often end in financial disaster. Even though an SLA clearly defines your roles and responsibilities in managing all or some aspects of your customer's IT infrastructure, too few MSPs have SLAs in place. In this Channel Business How-To, you'll learn what an SLA is and how to draft one that protects both you and your customers.
Read more about IT service-level agreements:
Find out what problems service-level agreements can cause for both clients and service providers if not properly handled.
Learn how to strategize your virtualization service-level agreements so that your contracts line up and support your customers' business strategies.
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