Channel Strategies for the CIOWhat can a solution provider do to enhance employee retention?
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Retention should be an important consideration for all employees, not just technical staff. You might think this is a simple notion, but it's worked for me throughout my entire career. Understand things that are important to the individuals (not the employee base as a whole). If you're a bigger organization, your management team should share the same philosophical strategy. Listen to those individual needs and respond in a timely fashion.
Training can play a role in retention, but it really depends on the individual's job within the organization. If they're a technical person, I think training is very important because technical folks love to get their hands dirty with something new, fun and unique. For a seasoned business development professional, training may have far less influence getting them to stay in one place versus another. For someone with aspirations to excel within an organization, have a growth or progression plan in place for them so they can see the goals and objectives and what the end game can be -- though there are typically no guarantees or promises associated with such a plan. Other people are simply content to handle their current jobs on a consistent basis. As a senior manager, your job is to find out what makes them tick. If they want training, map to that. If they have quality-of-life concerns and you want to keep them, map to that also.
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This was first published in July 2008