Exclusive content for IT Pros in the know

Premium Editorial

We have gathered our editorially written E-Books, E-Zine, guides and research to save you the effort of having to track such premium content down on your own, ultimately helping you to solve your toughest IT challenges more effectively – and faster – than ever before.

Premium Editorial By Topic

      • The next frontier for managed print services

        The managed print services (MPS) market has matured since many organisations inked their first deal. Organisations moving beyond first generation engagements have often reached the end of their cost-cutting phase and are now looking for innovation to drive more business value. MPS is extending beyond the enterprise print environment to address requirements of mobile and remote workers, as well as encompass IT infrastructure and business process outsourcing. By leveraging the synergies of managed print services (MPS), business process services (BPS) and IT services (ITS) through a single provider, enterprises can drive business process innovation that pays continuous dividends.

        View E-Handbook
      • World-Class EA: The Agile Enterprise

        The concept of “agile” has recently come to the fore, typically in connection with technical activities, such as software development. Subsequently, the agile approach has been extended and applied to, for example, solution architecture activities. However, we suggest that agile is in fact a way of working, a mindset. It applies to more than just software development, or architecture, or any other one area of activity. The real benefit comes from applying an end-to-end agile delivery approach throughout the enterprise.

        View E-Handbook
      • Security Visualisation

        This article is guideline of how to generate a visual representation of a given dataset and use in the evaluation of known security vulnerabilities. Although this example is based on the output of an automated vulnerability scanner (Nessus), the suggested information visualisation process can be applied to generate any kind of visualisation.

        View E-Handbook
      • The Human Face of Big Data: Data Driven

        On a small scale, the effects of software are benign. But at large companies, institutions, and agencies with hundreds of millions of users, something so apparently small as the choice of what should be a default setting has an immediate impact on the daily behavior patterns of a large percentage of the planet’s population.

        View E-Handbook
    • Page 1 of 1
      • Channel eyes enterprise mobility market potential

        The enterprise mobility market is poised for big growth for the foreseeable future, and IT organizations are facing a multitude of challenges related to mobile computing. IT solution providers that can align with this market have multiple potential points of entry, including procurement, deployment, integration, device management, app development and resale, and strategic consulting. This handbook explores opportunities in those areas, delving into detail on those with the greatest potential return for VARs, systems integrators and IT consultants. Read on to find out where the best opportunities lie and get advice from experts on how to approach the market, including what not to do.

        View E-Handbook
      •  
      Page 1 of 1
    • Page 1 of 2
      Page 1 of 2
    • Page 1 of 1
      Page 1 of 1
    • Page 1 of 1
      • Channel appraises social media platforms for business

        Industry pundits have identified social media as one of the pillars of the next age of computing. And like another pillar of the next age, mobile computing, social media is an example of a consumer technology that is making its way into companies of all sizes, and in doing so, disrupting the status quo for IT organizations. In that disruption lies opportunities -- as well as challenges -- for IT solution providers.

        This handbook on social media platforms for business examines those opportunities, with discussions on social media integration, which is expected to hold the most opportunity for partners; professional services; and regulatory compliance concerns, where experts say conversations run much deeper than any specific platform.

        View E-Handbook
      • How cloud and virtualization are creating new channel opportunities

        December 2010, Vol. 1 No. 4

        Includes:
        • How VARs can adapt to IT's changing marketplace
        • Channel hopes to profit in WAN optimization makeover
        View E-Zine
      Page 1 of 1
    • Page 1 of 1
      Page 1 of 1

Featured E-ZINES on searchITChannel.comView all >>

  • Channel Strategies

    The Channel Strategies E-Zine provides VARs, MSPs and all other channel professionals with actionable information on the latest IT technologies and sales tactics that can help grow their business, create new opportunities and break into new markets.

  • Modern Infrastructure

    Modern Infrastructure covers the convergence of technologies -- from cloud computing to virtualization to mobile devices -- and the impact on data centers.

ALL TECHTARGET E-ZINES

Featured E-BOOKS on searchITChannel.comView all >>

  • Forging the path to tomorrow's CRM

    Perhaps no two words have more of an effect on business today than "customer experience." Consumers have a wealth of options for buying products and services -- and they're not shy about letting the social media sphere know when they’re not happy. To keep them coming -- and coming back -- organizations need to ensure that the experiences they’re serving up are nothing less than stellar.

    In our e-book series, The Risks and Rewards of Customer Experience Management, readers will get practical advice and real-world insight into strategies that place the focus of organizations' operations and processes on their customers. The first chapter concentrates on automation in the contact center. It will explore the technologies, such as interactive voice response and virtual agents. And it will examine what organizations need to evaluate when deciding which processes to automate and which areas will always need a human touch. The second installment delves into digital marketing, mobile applications and social media. It's no longer enough to send the same message to all customers; messages now must be personalized -- and soon, based on where customers are at any given moment. The chapter will look at location-based automated marketing and the pros and cons -- including the loss of privacy -- associated with such practices. The final chapter digs deep into the role of analytics in customer experience management plans, scrutinizing data harvesting methods and ways to use big data to augment customer experiences. And the chapter will look at times when knowing all about your customer goes horribly wrong.

  • Market trends tell the future of predictive analytics deployments

    Predictive analytics employs statistical or machine-learning models to discover patterns and relationships in data, thereby enabling the prediction of future behavior or activity. Long used by credit card companies, predictive analytics -- and now self-service predictive analytics -- is making inroads in organizations of all sizes. Based on a survey of more than 3,000 IT and business professionals, this report analyzes their responses to provide information on implementation status, maturity of implementations, value and vendors of predictive analytics tools.

OTHER FEATURED E-BOOKS

Featured E-HANDBOOKS on searchITChannel.comView all >>

  • The next frontier for managed print services

    The managed print services (MPS) market has matured since many organisations inked their first deal. Organisations moving beyond first generation engagements have often reached the end of their cost-cutting phase and are now looking for innovation to drive more business value. MPS is extending beyond the enterprise print environment to address requirements of mobile and remote workers, as well as encompass IT infrastructure and business process outsourcing. By leveraging the synergies of managed print services (MPS), business process services (BPS) and IT services (ITS) through a single provider, enterprises can drive business process innovation that pays continuous dividends.

  • World-Class EA: The Agile Enterprise

    The concept of “agile” has recently come to the fore, typically in connection with technical activities, such as software development. Subsequently, the agile approach has been extended and applied to, for example, solution architecture activities. However, we suggest that agile is in fact a way of working, a mindset. It applies to more than just software development, or architecture, or any other one area of activity. The real benefit comes from applying an end-to-end agile delivery approach throughout the enterprise.

OTHER FEATURED E-HANDBOOKS