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      • Dollars and sense: The economics of AWS

        Competitive pricing is driving much of the growth in the adoption of Amazon Web Services. But how cheap is AWS, really? Users need to understand exactly what they are paying for and how to control cost overruns.

        View E-Handbook
      • Enterprise Hadoop: Ready for prime time?

        Many vendors are pitching Hadoop as the foundation for enterprise data management environments that delivers information and insights to business users and serves as a hub for other data systems and applications. In the era of big data, the case for Hadoop is strong: Hadoop provides a cost-effective way to ingest, store and process large volumes of multi-structured data. With Hadoop, organizations can store all data in its original format and provide a system of record for the enterprise. Even more, they can bring the applications to Hadoop and process the data in place.

        But does reality square with the promise today? Are companies willing to trust their enterprise data to Hadoop? The big question is whether Hadoop is ready to support enterprise-scale, production environments where data can't be corrupted or inconsistent. Does Hadoop have adequate management, monitoring, backup, recovery and security features? What are the major gaps today and what are vendors doing to plug the holes? At what point can companies trust production computing environments to Hadoop? This report, based on a comprehensive survey of business intelligence professionals and interviews with experts in the field, addresses these questions.

        View E-Book
      • Contact center upgrades to clear up complex customer service

        Contact centers are struggling to stay on top of the myriad communication channels available to consumers today. To effectively manage those channels, many contact center managers are looking to upgrade the hardware and technologies that form the backbone of their operations. An upgrade, however, requires due diligence, careful planning and a trained eye on the prize -- improving the customer experience.

        In this three-part guide, veteran IT reporters cover infrastructure trends, strategies and technologies. First, Pamela DeLoatch details why outmoded technology -- not the people behind it -- is to blame for the bad rap often given to contact centers. DeLoatch also looks at the purported benefits of cloud-based operations -- for smaller companies, especially. Next, Sue Hildreth explains why customer service automation is a compulsory today. In her story, industry watchers serve up five best practices for ensuring the success of customer service automation. Christine Parizo finishes with a close look at the multichannel challenges facing contact centers and whether the cloud -- said by some to be a cure for fragmented customer service -- is all it's cracked up to be.

        View E-Handbook
      • Devising a security strategy for the modern network

        The network of today's enterprise is larger and more diverse than ever, which means there's more for hackers to attack. So as enterprises update their network security strategy to take into account the latest devices coming online, they must also prepare for the future, too. This TechGuide looks at the options for network defense today and in the near future, including how to spot vulnerabilities and how to rank them, too, so infosec pros can respond to inevitable attacks quickly and efficiently.

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      • Channel eyes enterprise mobility market potential

        The enterprise mobility market is poised for big growth for the foreseeable future, and IT organizations are facing a multitude of challenges related to mobile computing. IT solution providers that can align with this market have multiple potential points of entry, including procurement, deployment, integration, device management, app development and resale, and strategic consulting. This handbook explores opportunities in those areas, delving into detail on those with the greatest potential return for VARs, systems integrators and IT consultants. Read on to find out where the best opportunities lie and get advice from experts on how to approach the market, including what not to do.

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      • Channel appraises social media platforms for business

        Industry pundits have identified social media as one of the pillars of the next age of computing. And like another pillar of the next age, mobile computing, social media is an example of a consumer technology that is making its way into companies of all sizes, and in doing so, disrupting the status quo for IT organizations. In that disruption lies opportunities -- as well as challenges -- for IT solution providers.

        This handbook on social media platforms for business examines those opportunities, with discussions on social media integration, which is expected to hold the most opportunity for partners; professional services; and regulatory compliance concerns, where experts say conversations run much deeper than any specific platform.

        View E-Handbook
      • How cloud and virtualization are creating new channel opportunities

        December 2010, Vol. 1 No. 4

        Includes:
        • How VARs can adapt to IT's changing marketplace
        • Channel hopes to profit in WAN optimization makeover
        View E-Zine
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Featured E-ZINES on searchITChannel.comView all >>

  • Channel Strategies

    The Channel Strategies E-Zine provides VARs, MSPs and all other channel professionals with actionable information on the latest IT technologies and sales tactics that can help grow their business, create new opportunities and break into new markets.

  • Modern Infrastructure

    Modern Infrastructure covers the convergence of technologies -- from cloud computing to virtualization to mobile devices -- and the impact on data centers.

ALL TECHTARGET E-ZINES

Featured E-BOOKS on searchITChannel.comView all >>

  • Enterprise Hadoop: Ready for prime time?

    Many vendors are pitching Hadoop as the foundation for enterprise data management environments that delivers information and insights to business users and serves as a hub for other data systems and applications. In the era of big data, the case for Hadoop is strong: Hadoop provides a cost-effective way to ingest, store and process large volumes of multi-structured data. With Hadoop, organizations can store all data in its original format and provide a system of record for the enterprise. Even more, they can bring the applications to Hadoop and process the data in place.

    But does reality square with the promise today? Are companies willing to trust their enterprise data to Hadoop? The big question is whether Hadoop is ready to support enterprise-scale, production environments where data can't be corrupted or inconsistent. Does Hadoop have adequate management, monitoring, backup, recovery and security features? What are the major gaps today and what are vendors doing to plug the holes? At what point can companies trust production computing environments to Hadoop? This report, based on a comprehensive survey of business intelligence professionals and interviews with experts in the field, addresses these questions.

  • Overcome today's disaster recovery challenges

    The use of devices not connected to a local network is a challenge for IT staffs tasked with protecting data on those devices. Completing backups within a reasonable timeframe has become an issue for organizations. Some organizations are opting for alternatives to traditional backup to address these challenges. The cloud has been pushed as an alternative to tape for offsite storage for disaster recovery. However, there are challenges with this approach and with protecting applications running in the cloud.

OTHER FEATURED E-BOOKS

Featured E-HANDBOOKS on searchITChannel.comView all >>

  • Dollars and sense: The economics of AWS

    Competitive pricing is driving much of the growth in the adoption of Amazon Web Services. But how cheap is AWS, really? Users need to understand exactly what they are paying for and how to control cost overruns.

  • Contact center upgrades to clear up complex customer service

    Contact centers are struggling to stay on top of the myriad communication channels available to consumers today. To effectively manage those channels, many contact center managers are looking to upgrade the hardware and technologies that form the backbone of their operations. An upgrade, however, requires due diligence, careful planning and a trained eye on the prize -- improving the customer experience.

    In this three-part guide, veteran IT reporters cover infrastructure trends, strategies and technologies. First, Pamela DeLoatch details why outmoded technology -- not the people behind it -- is to blame for the bad rap often given to contact centers. DeLoatch also looks at the purported benefits of cloud-based operations -- for smaller companies, especially. Next, Sue Hildreth explains why customer service automation is a compulsory today. In her story, industry watchers serve up five best practices for ensuring the success of customer service automation. Christine Parizo finishes with a close look at the multichannel challenges facing contact centers and whether the cloud -- said by some to be a cure for fragmented customer service -- is all it's cracked up to be.

OTHER FEATURED E-HANDBOOKS