IT Channel Definitions

  • P

    proprietary solution

    A proprietary solution is a hardware or software product or combination of products and services that is tied to a specific vendor, to the exclusion of all other vendors... (Continued)

  • proxy hacking

    Proxy hacking, also known as proxy hijacking, is an attack technique designed to supplant an authentic Web page in a search engine's index and search results pages. An attacker may use proxy hacking to gain an advantage over a competitor or, ultimately, to redirect users requesting the targeted page to a malicious or fraudulent website.

  • R

    release management

    Release management is a software engineering process intended to oversee the development, testing, deployment and support of software releases. The practice of release management combines the general business emphasis of traditional project management with a detailed technical knowledge of the systems development lifecycle (SDLC) and IT Infrastructure Library (ITIL) practices.

  • request for proposal (RFP)

    The goals of an RFP are to provide the lowest initial cost, the greatest cost improvements over the desired technology lifetime and a framework for business process improvement.

  • reseller

    In information technology, a reseller, also sometimes known as a value-added reseller (VAR), is a company that typically buys products such as computers in bulk from a manufacturer and then 'adds value' to the original equipment by including specific soft...

  • RMM software (remote monitoring and management software)

    RMM software is an application used by IT service providers for overseeing their clients' IT infrastructure and systems.

  • role sharing

    Role sharing occurs when an individual within a VAR or other solution provider's organization assumes multiple roles such as "sales engineer", "field engineer", "account manager" or other roles... (Continued)

  • S

    IT solution

    An information technology (IT) solution is a set of related software programs and/or services that are sold as a single package.

  • sales certification

    A sales certification is a designation given to a channel professional once he or she has gained an amount of expertise that a vendor considers necessary to sell a given product.

  • sales motion

    A sales motion is the particular sales method an organization uses to deliver a product or a service to its customers.

  • sales performance management (SPM)

    Sales performance management (SPM) is the practice of monitoring and guiding personnel to improve their ability to sell products or services. 

  • service-level agreement (SLA)

    A service-level agreement (SLA) is a contract that specifies what the service provider is responsible for.

  • Small Business Innovative Research contract (SBIR contract)

    A type of contract designed to foster technological innovation by small businesses with 500 or fewer employees. The SBIR contract program provides for a three-phased approach to research and development projects: technological feasibility and concept development; the primary research effort; and the conversion of the technology to a commercial application.

  • Small Disadvantaged Business (SDB)

    A Small Disadvantaged Business describes any small business concern that is at least 51 percent owned by one or more individuals who are both socially and economically disadvantaged... (Continued)

  • solution provider

    A solution provider is a vendor, a service provider or a value-added reseller (VAR) that comprehensively handles the project needs of their client from concept to installation through support... (Continued)

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