Solution provider and MSP software Definitions

  • M

    managed service provider (MSP)

    A managed service provider (MSP) is a company that remotely manages a customer's IT infrastructure and/or end-user systems, typically on a proactive basis and under a subscription model.

  • P

    professional services automation (PSA)

    Professional services automation (PSA) is a type of software application suite that provides a service business with the functionality it needs to manage core business processes.

  • R

    RMM software (remote monitoring and management software)

    RMM software is an application used by IT service providers for overseeing their clients' IT infrastructure and systems.

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