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Offloaded duties often include device management, monitoring and remediation; email security, including anti-spam, anti-malware and IP filtering; network intrusion detection and prevention; asset classification and change management; data leak protection, and the creation of access control policies.
Such an arrangement requires communication between the service provider and customer regarding how responsibilities will be divided up. To define the arrangement, the two parties must usually create a comprehensive service-level agreement (SLA) that lays out the cost of the services on a monthly, quarterly or annual basis and identifies the specific services and equipment to be included.
Managed network security services provide a key revenue opportunity for solution providers and can offer relief for customers that may not have the expertise or resources to take on the essential network defense tasks.