Definition

managed IT service

A managed IT service is an information technology (IT) task provided by a third-party contractor. 

In a managed service arrangement, the managed service provider retains responsibility for the functionality of the IT service and equipment, and the customer pays a regular fee for receipt of the service. A managed IT service comes with a service-level agreement (SLA ), which is the contract between the service provider and the customer. The SLA identifies what services the provider will furnish and how successful delivery of services will be measured. 

With the advent of cloud computing, managed IT services have expanded to include cloud providers that offer a cloud service such as Infrastructure as a Service (IaaS), Platform as a Service (PaaS) or Software as a Service (SaaS)

See also: outsourcing, solution provider, access provider, cloud provider, managed storage

 

Contributor(s): Leah Rosin
This was last updated in September 2012
Posted by: Margaret Rouse

Email Alerts

Register now to receive SearchITChannel.com-related news, tips and more, delivered to your inbox.
By submitting you agree to receive email from TechTarget and its partners. If you reside outside of the United States, you consent to having your personal data transferred to and processed in the United States. Privacy

More News and Tutorials

Do you have something to add to this definition? Let us know.

Send your comments to techterms@whatis.com

There are Comments. Add yours.

 
TIP: Want to include a code block in your comment? Use <pre> or <code> tags around the desired text. Ex: <code>insert code</code>

REGISTER or login:

Forgot Password?
By submitting you agree to receive email from TechTarget and its partners. If you reside outside of the United States, you consent to having your personal data transferred to and processed in the United States. Privacy
Sort by: OldestNewest

Forgot Password?

No problem! Submit your e-mail address below. We'll send you an email containing your password.

Your password has been sent to: