managed IT service

A managed IT service is an information technology (IT) task provided by a third-party contractor. 

A managed IT service is an information technology (IT) task provided by a third-party contractor. 

In a managed service arrangement, the managed service provider retains responsibility for the functionality of the IT service and equipment, and the customer pays a regular fee for receipt of the service. A managed IT service comes with a service-level agreement (SLA ), which is the contract between the service provider and the customer. The SLA identifies what services the provider will furnish and how successful delivery of services will be measured. 

With the advent of cloud computing, managed IT services have expanded to include cloud providers that offer a cloud service such as Infrastructure as a Service (IaaS), Platform as a Service (PaaS) or Software as a Service (SaaS)

See also: outsourcing, solution provider, access provider, cloud provider, managed storage

 

This was first published in September 2012

Continue Reading About managed IT service

Glossary

'managed IT service' is part of the:

View All Definitions

Dig deeper on Computer and Information Technology Systems Management

Pro+

Features

Enjoy the benefits of Pro+ membership, learn more and join.

0 comments

Oldest 

Forgot Password?

No problem! Submit your e-mail address below. We'll send you an email containing your password.

Your password has been sent to:

File Extensions and File Formats

Powered by:

MicroscopeUK

SearchCloudProvider

SearchSecurity

SearchStorage

SearchNetworking

SearchCloudComputing

SearchConsumerization

SearchDataManagement

SearchBusinessAnalytics

Close