Definition

Apple Authorized Service Provider (Apple ASP)

An Apple Authorized Service Provider (Apple ASP) is a business that can legally service Apple products although their warranties are held by other entities. Service by anyone other than an authorized service provider (ASP) will render a product's warranty void.

Apple's service provider program includes full ASP status, which grants authorization to work on all Apple products for all customers, and a lesser status, Limited Service Provider, which imposes restrictions in terms of products that the holder may service and customers for which the service may be provided.

Businesses that are eligible for Apple's ASP program include any established reseller, service provider or educational institution located in a geographical area where Apple also has a direct service presence. Individuals are not eligible to apply. Service providers must be able to produce audited financial records and must have a line of credit in accordance with Apple's local financial representatives. Other business stipulations include maintenance of a walk-in premises in an accessible location and a secure workshop area. All servicing of Apple products must be performed by Apple Certified Macintosh Technicians.

Apple reserves the right to audit the service provider business and premises on an ongoing basis to ensure compliance. 

Contributor(s): Ivy Wigmore
This was last updated in May 2013
Posted by: Margaret Rouse

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