Channel Strategies for the CIOI have a Fujitsu Siemens Amilo D8830, laptop, two to three years old, with Windows XP Service Pack 1, P4 3.06GHz, 1GB RAM, 80GB hard disk. I have tried to update to Service Pack 2 with no luck. There is no error message; it downloads, then starts the update and freezes about three quarters of the way through the window updating your system - finishing installation -performing cleanup. I have also tried by downloading on a separate PC, but it makes no difference.
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There are a few things to try to solve your problem, although I confess I haven't seen this issue in production before:
- Look in the System event log to see if there are obvious errors that you could Google for more details. Look in Start -> Control Panel -> Computer Management -> Event Logs and click on System in the left pane.
- Have you tried using the network download version of XP Service Pack 2? You can find this version of the service pack -- free, just like the other format. Something in the Automatic Update subsystem may be corrupted.
- Consider running a repair installation of Windows XP. Just insert your original distribution media, run Setup again, and choose to install over your current system. Then, once that process is finished, try installing Service Pack 2 from the network version I just mentioned.
This was first published in September 2007