- Know the available editions and pricing of Vista. If you're reselling, then you need to have a comprehensive understanding of what's available for your customers.
- Prepare to support any hardware upgrade or new system deployment projects they have. Corporations typically have regular hardware refresh cycles, although smaller business may not be that organized and systematic. Teach the opportunity to gain productivity with the new OS and new hardware combined.
- Get training for Vista. Microsoft has plenty of channel readiness events going on across America as part of their aptly named "Microsoft Across America" series. Purchase the Action Pack and deploy Vista internally so you can get experience in a test and development environment. If you're an independent software vendor, this is a crucial step.
- Understand the alternatives. Vista isn't right for everyone. Sometimes the best support advice you can give someone is to advise them against an upgrade or an unnecessary cost expenditure.
This was first published in January 2007