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2015 channel events listings

When making 2015 travel plans, refer to this list of channel events -- including conferences hosted by IT vendors, distributors, industry organizations and vendors that cater exclusively to VARs and MSPs.


The pros and cons of using RMM software with baked-in security

MSPs must carefully weigh the pros and cons before purchasing RMM software with baked-in security features. The alternative -- to buy security products separately -- also has its drawbacks.


Women make channel strides amid STEM workforce struggles

Women continue to be underrepresented in the channel and the broader STEM workforce, but are making inroads in telecom and managed services.


Hacking Team responds to massive data breach

Controversial Italian surveillance software firm Hacking Team was attacked, resulting in a 400GB leak of sensitive data. The response from the Hacking Team was threatening, but may have been part of the attack.

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IT Channel Basics

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    professional services

    Professional services, in the IT context, are services that a contractor or product vendor provides to help customers plan, design, implement and manage technology projects and systems.

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    break/fix model

    Break/fix is a method of resolving customers' IT issues and usually fee-based. The break/fix approach differs from the managed IT services model for providing IT support.

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    vCIO (virtual CIO)

    A vCIO, or virtual CIO, serves as an organization's chief information officer, but is a contractor rather than a regular employee.

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