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2015 channel events listings

When making 2015 travel plans, refer to this list of channel events -- including conferences hosted by IT vendors, distributors, industry organizations and vendors that cater exclusively to VARs and MSPs.

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The pros and cons of using RMM software with baked-in security

MSPs must carefully weigh the pros and cons before purchasing RMM software with baked-in security features. The alternative -- to buy security products separately -- also has its drawbacks.

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Women make channel strides amid STEM workforce struggles

Women continue to be underrepresented in the channel and the broader STEM workforce, but are making inroads in telecom and managed services.

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Hacking Team responds to massive data breach

Controversial Italian surveillance software firm Hacking Team was attacked, resulting in a 400GB leak of sensitive data. The response from the Hacking Team was threatening, but may have been part of the attack.

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IT Channel Basics

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    professional services

    Professional services, in the IT context, are services that a contractor or product vendor provides to help customers plan, design, implement and manage technology projects and systems.

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    break/fix model

    Break/fix is a method of resolving customers' IT issues and usually fee-based. The break/fix approach differs from the managed IT services model for providing IT support.

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    vCIO (virtual CIO)

    A vCIO, or virtual CIO, serves as an organization's chief information officer, but is a contractor rather than a regular employee.

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